Effective Date: May 20, 2026
Welcome to Herbs By Sega . We are committed to protecting your personal privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our Ayurvedic products, or inquire about our global export services.
1. Information We Collect
We collect information that you directly provide to us, as well as data gathered automatically when you interact with our platform.
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Personal Identification Information: Name, email address, phone/WhatsApp number, billing address, shipping address, and company details (for wholesale/bulk export inquiries).
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Payment Data: All payment transactions are processed securely through our third-party payment gateways. We do not store your credit card or financial account details on our servers.
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Device and Usage Data: IP addresses, browser types, operating systems, and your behavior on our website (tracked via cookies) to optimize your user experience.
2. How We Use Your Information
We use the collected information for the following professional purposes:
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To process, package, and ship your orders (domestic and international global shipping).
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To respond to your inquiries, customer service requests, and bulk wholesale export questions.
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To send transactional emails, order confirmations, and periodic newsletters regarding new Ayurvedic arrivals (you may opt-out at any time).
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To improve our website functionality, security, and user experience.
3. Sharing and Disclosing Your Data
We do not sell, rent, or trade your personal data to third parties. We only share necessary information with trusted third-party service providers who assist us in operating our business:
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Shipping and Logistics Partners: Globally trusted courier services (such as DHL, FedEx, or local postal services) to deliver your products safely.
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Payment Processors: Secure payment gateways to complete transaction checkouts.
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Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. International Data Transfers
As a global exporter supplying wellness products to the USA, Canada, UK, Australia, Japan, and worldwide, your information may be transferred to and processed in countries outside of Sri Lanka. We take all necessary steps to ensure that your data remains fully protected and treated securely in accordance with standard global privacy laws.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your individual browser settings; however, please note that doing so may affect the proper functionality of certain areas of our online shop.
6. Data Security
We implement a variety of industry-standard security measures—including SSL encryption—to maintain the safety of your personal information when you place an order or enter your details. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you have the right to request access to the personal data we hold about you, request corrections to incorrect data, or request the complete deletion of your information from our databases.
8. Changes to This Privacy Policy
Herbs By Sega reserves the right to update this Privacy Policy at any time. Any changes will be immediately posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:
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Email: [ceylonherbsltd@gmail.com]
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Phone/WhatsApp: [076 294 7259]